IcoSys can provide a range of services and solutions to meet your business needs. These include:

Founded in 1995, IcoSys now operates from its Head Office in Ipswich and satellite offices strategically chosen to offer localised installation and support throughout the UK.

We currently provide solutions and support for NHS, SME, Corporate, Education and Local Government markets.

IcoSys specializes in supplying its NHS customer base with new and improved technologies to assist healthcare workers to offer more effective and efficient patient care. Key partnerships with software providers help IcoSys deliver complete IT solutions within the NHS sector.

IcoSys has been working with SME businesses since the very beginning. Strong relationships and consistent good service has led to many businesses using IcoSys as their IT department.

IcoSys appreciates the need for integration and this is especially true for our Corporate customers. Complex and distributed networking environments require high levels of functionality, seamless integration and reliable performance.

IcoSys is a recognised supplier to both Education and Local Government sectors. As such we work with many manufacturers to implement ‘global pricing' agreements.

IcoSys has always been customer focused, providing a range of products and services that can be brought together to provide personalised IT solutions for our customers.

Whether IcoSys is implementing a complete solution, or working with other strategic providers to bring technologies together, our ‘solution oriented' approach ensures that we work seamlessly to deliver real benefits to our customers.

The philosophy of IcoSys is to deliver to our customers the correct solutions and support services for their business needs and to ensure optimum price performance.

Central to our implementations is the need for minimal disruption, delivery to deadlines and scalability to meet future system demands. We are proud of our reputation for high standards and for the personal approach taken in dealings with our customers, and our continued resolve to improve our services.

The best advocates of our services are our customers, and we invite you to talk to them.

IcoSys have a spectrum of support options that can be tailored to suit you. Our helpdesk team and technicians combine professionalism with a personal touch which enables us to get to know you and to understand how your business works.

Whether you are experiencing a severe system wide failure, or a minor problem affecting a single individual, we are on hand should you need us. Through a combination of telephone support, on site visits and remote assistance we can deliver network, hardware and software support and all with agreed response times.

We understand that technology moves quickly and we want our Engineers to be able to offer you the best service possible.

We have a unique training program that ensures that our Engineers acquire new skills and product knowledge to help choose the correct solution and provide the best service for our customers.

We like to treat our customers with the individuality they deserve, offering each customer a personalised service.

IcoSys initiate an Account Manager who is expected to gain an incisive understanding of your business, and the role that IT and technology plays in it. When requested, our Account Manager will evaluate your requirements and work with our Engineers to recommend both technically sound and commercially viable solutions.

It may not surprise you that our policy is to be able to support and maintain everything that we recommend.

We appreciate that IT represents one of the key ingredients for business success, and our aim is to deliver our support services within a pre-contracted time frame.

To ensure that you receive a 1 st class support service and value for money, IcoSys don't aim to just fix hardware and software faults but aim to resolve IT problems, leaving you with a complete and working solution.